Innovating the Future of BPO with AI
We’re not just a traditional BPO — we’re a tech-forward solutions partner focused on enhancing business management. At SFS, we utilize AI-driven tools to complement our expert teams and optimize every client interaction. Our innovative business strategies include intelligent call routing and automated support, alongside real-time analytics. With our consulting services and AI integrations, we ensure speed, accuracy, and measurable results.
Meet Our Leadership
At the heart of SFS Business Management Inc. is a team of seasoned professionals who lead with vision, integrity, and innovation.
Sohail Aslam - President & CEO
With years of strategic leadership experience, Sohail Aslam brings a strong vision for client success and operational excellence. His guidance drives the company’s mission to deliver exceptional, scalable BPO solutions tailored to U.S. businesses.
Rob Cage - Vice President, Operations & Business Development
A driving force behind client engagement and service expansion, Rob Cage focuses on creating meaningful partnerships and aligning operational capabilities with business growth goals.
Paula James - Regional Director – Customer Relations (Illinois)
Born and raised in Illinois, Paula James brings a deep understanding of local business values and community engagement to her role. As the Illinois Regional Director for Customer Relations at SFS Business Management Inc., headquartered in Springfield, she focuses on building strong client partnerships, ensuring service excellence, and driving meaningful results for our customers across the region.
We’re supported by a dedicated team of engineers, Tech support agents, virtual assistants, IT specialists, and digital marketing professionals — all working together to optimize outcomes and deliver maximum value.