About Us

A U.S.-focused outsourcing partner, built to be accountable.

SFS Business Management Inc. is based in Springfield, Illinois, helping small and mid-sized U.S. companies outsource the work that's holding them back — without losing control of the customer experience.

WHO WE ARE

Full-spectrum BPO, one accountable team

We provide full-spectrum Business Process Outsourcing and call center services that help U.S. companies reduce costs, improve customer experiences, and scale with confidence — whether that's tech support, sales reps, digital marketing, or a dedicated customer service team.

We combine AI-powered tools with dedicated human expertise: AI handles the routine triage, data entry, and research; trained agents handle every judgment call, escalation, and relationship. That combination is how we deliver efficiency without losing the human touch a growing business's customers expect.

OUR MISSION

Give growing businesses an unfair advantage

Our mission is to give small and mid-sized U.S. businesses enterprise-level support — pairing AI-powered efficiency with dedicated human expertise — so they can lower operating costs, elevate the customer experience, and scale with confidence, without the overhead of building an in-house team from scratch. We measure our success by one thing: whether our clients would recommend us to another business owner they respect.

TEAM

Who you'll work with

Sohail Aslam, President & CEO at SFS Business Management Inc.

Sohail Aslam

President & CEO

Sohail Aslam founded SFS Business Management Inc. to give small and mid-sized U.S. companies access to the same caliber of dedicated, professional support that larger enterprises take for granted — without the overhead of building an in-house team. As President and CEO, he sets the strategic direction for SFS, from service quality and client relationships to the company's growing use of AI to make every team faster and more accurate. Sohail stays closely involved in new client onboarding, making sure every engagement starts with a clear picture of where a business is losing time and how SFS can close that gap. He is based in Springfield, Illinois, and is personally invested in SFS's reputation as a partner U.S. businesses can trust with their operations.

Amir Pervaiz, Vice President, Operations & Business Director at SFS Business Management Inc.

Amir Pervaiz

Vice President, Operations & Business Director

Amir Pervaiz leads day-to-day operations and business development for SFS Business Management Inc., turning the company's strategy into the systems, staffing, and processes that keep every client engagement running smoothly. As Vice President, Operations & Business Director, he works closely with each service team — from customer support and sales to medical billing and IT — to keep delivery consistent, measurable, and accountable to the client. Amir plays a central role in scaling SFS's AI-and-human hybrid model, helping the company take on new service lines without sacrificing the quality clients expect, and is focused on building long-term partnerships: starting with one service, proving the results, and expanding from there.

GOVERNANCE

Board of Directors

Sohail Aslam

Sohail Aslam

President & CEO
Amir Pervaiz

Amir Pervaiz

Vice President, Director of Business Development & Operations
Samra Aslam

Samra Aslam

Chairperson, Board of Directors
Farzana Kamal

Farzana Kamal

Member, Board of Directors
ADVISORY

Board of Advisors

Kamal Pasha

Kamal Pasha

Board Advisor
WHY SFS

Results without the overhead of hiring in-house

Flexible packages, skilled professionals, and around-the-clock availability — the support you need, when you need it, without a full-time hire's salary, benefits, training, and ramp-up time.

Let's talk about your team's biggest time sink

Free 20-minute consultation. No pressure, no generic pitch.

Book a Free Consultation

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